Lord & Taylor Returns and Exchanges – Zendesk

Eligible items purchased on lordandtaylor.com can be returned within 14 days from the date of purchase.

When requesting a return you will be able to download a prepaid return label. If you use the return label, we will deduct $24 from your refund. Original shipping and handling fees are non-refundable.

All returned items must meet the following requirements:

Return New Items Only: All items must be unworn, unwashed, undamaged, and in original packaging
Remember to Keep the Tags on: Please remember to keep all tags on if you want to return the item. If you return an item without the original hang tag attached, the return will not be processed.

Additional Return Rules:

Footwear: Footwear must be returned in its original shoebox, and the shoebox must be shipped inside another shipping box. Shipping labels must not be affixed directly to the shoebox.
Jewelry and Watches: Fine jewelry and watches must be returned in new condition with all original packaging, certificates, and documentation. Items that have been worn, resized, or altered cannot be returned.
Home Goods (Furniture, Rugs, Large Decor): Oversized home goods returns may incur return shipping fees and/or restocking fees. These charges will be indicated on the product page.
Beauty and Personal Care Items: Due to hygiene regulations, opened or used skincare, makeup, and personal care products cannot be returned.
Customized/Personalized Items: Any customized or personalized products are final sale and are not eligible for return unless defective.

Items Not Eligible for Return:

Final Sale Items: Styles marked as "Final Sale" are not eligible for refund, store credit, exchange, or return.
Luxury Items: Items classified as luxury must be returned within 14 days of purchase, as noted on the product page.
Intimates: All intimates are considered final sale and cannot be returned.

If your item does not meet the above criteria or if your return window has expired without prior authorization from our Customer Service team, your return will be forfeited and handled at Lord & Taylor’s sole discretion.